truckFree Standard UK Delivery Over £25
Subscribe & Save On All Products
Fully Traceable from Jar To Hive
Sustainably Sourced – Certified NZ Product

Our Terms of Service

By using or submitting an order on this website you are agreeing to our Terms and Conditions and to our Privacy Policy, which can be found here.

You agree to purchase goods and services from Global Manuka UK Ltd subject to these Terms and Conditions which will apply to all transactions using Melora.co.uk. You must be 16 years or over and to order products from Melora.co.uk and have permission from the credit card owner to place the order.

Before you place an order, if you have any questions relating to these Terms and Conditions, please contact us at wecare@melora.co.uk

1. Purchase Contract

1.1 This web site is operated by Global Manuka UK Ltd ("we", "us" or "our"). By using the Melora.co.uk website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions. If you this website use or order goods after we have published any changes to these Terms and Conditions, you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms and Conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.

1.2 We will confirm acceptance of your order. This will occur by message on the website immediately after you have confirmed your order and by us sending an e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

2. Accounts

When you create an account on our Site, you agree to the following:

2.1 You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2.2 All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

3. Price and Delivery Charges

3.1 The price of the goods will be as quoted on the website at the time you confirm your order, we are legally obliged to supply the goods ordered on our site. subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

All information, descriptions, or images that we provide about our goods are as accurate as possible.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

3.2 Where applicable, prices include Value Added Tax.

3.3 Our shipping policy details the shipping charges, these may vary from time to time.

4. Subscriptions

4.1 Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

4.2 Subscriptions can be amended or cancelled within your account area, they can not be cancelled after the order has been despatched.

5. Methods of Payment

5.1 Payment may be made by debit or credit card or Paypal. On occasion we may issue vouchers or "money off" coupons  or discount codes which will be accepted towards payment of an order. We do not accept cash or cheques.

5.2 The debit, credit and charge cards accepted by us are those listed on the web site.

5.3 Payment will be requested from your card issuer at the point of order. Any items that are not available at the point of dispatch will be refunded to your original payment method when your order is dispatched. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

5.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.

6. Delivery

6.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

6.2 Products are subject to availability and current market conditions.

6.3 In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will be refunded for any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

6.4 It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us or left in a safe place specified by you during the order process. We will leave notification of delivery and you will have the option to rearrange delivery or collection.

6.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

6.6 We use a third party delivery company, dpd or royal mail. In the event that you instruct the delivery company to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

7. Defective Goods

7.1 We guarantee the quality of our goods. You must inspect the goods and notify us within 48 hours by email to wecare@melora.co.uk of any dissatisfaction with your order. We will arrange with you for the goods to be returned to us and then we will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods.

7.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

8. Amendment of Orders and Cancellation Rights

8.1 Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has placed.

8.2 We will arrange with you for cancelled orders to be returned to us, and we will credit your payment card with the price of such goods within 7 days of receipt of the parcel in our warehouse.

9. Warranty and Liability

9.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

9.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

9.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the order value.

10. Privacy

10.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Our full privacy policy can be viewed here.

10.2 If you register for an account, you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

11. Customer Complaints

11.1 Customer complaints should be addressed to wecare@melora.co.uk

12. Special Offers Promotions and Competitions

12.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

12.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends or is amended or withdrawn.

12.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

13. General

13.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

13.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Melora.co.uk, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the Melora.co.uk website without Global Manuka UK Ltd’s prior written permission. Global Manuka UK Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the Melora.co.uk website.

13.3 All product images used on our web site are only represent the goods being sold.

13.4 Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

13.5 These Terms and Conditions are governed by the laws of the Country of England.

Melora is a trading name of Global Manuka UK Ltd. The registered company address for Global Manuka UK Ltd is 49 Greek Street, London, United Kingdom, W1D 4EG

 Registered in England. Company registration number: 12859410.

Updated 21/10/2021.

Back To Top